Privacy Policy

1. Introduction

cerozavt B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cerozavt.top, visit our showroom, or use our services. This policy complies with the General Data Protection Regulation (GDPR) and Dutch data protection laws.

2. Data Controller

The data controller for your personal data is:

3. Information We Collect

3.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, postal address)
• Identification information (driver's licence, passport, ID card)
• Financial information (income details, credit history for financing applications)
• Vehicle preferences and purchase history
• Communication records and correspondence
• Service and maintenance records for your vehicles

3.2 Technical Information

When you visit our website, we automatically collect:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies (see our Cookie Policy)

4. How We Use Your Information

4.1 Legitimate Business Purposes

We use your personal information for the following purposes:

• Processing vehicle sales and purchase transactions
• Providing financing and insurance services
• Delivering maintenance and repair services
• Responding to your inquiries and providing customer support
• Managing appointments and service bookings
• Conducting vehicle valuations and trade-in assessments
• Maintaining business records and accounts
• Complying with legal and regulatory requirements

4.2 Marketing and Communications

With your consent, we may use your information to:

• Send you information about our vehicles and services
• Notify you about special offers and promotions
• Provide updates about your vehicle or services
• Send newsletters and automotive industry updates

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to perform our contract with you (vehicle sales, financing, services)
• Legitimate Interests: Processing for our legitimate business interests (customer service, business development)
• Legal Obligation: Processing required to comply with legal requirements (tax records, consumer protection laws)
• Consent: Processing based on your explicit consent (marketing communications, optional services)

6. Information Sharing and Disclosure

6.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Financial services and credit checks (banks, financing companies)
• Insurance services and claims processing
• Vehicle history and inspection services
• Parts suppliers and service partners
• IT services and website hosting
• Marketing and communication services

6.2 Legal Requirements

We may disclose your information when required by law, regulation, or legal process, including responses to court orders, subpoenas, or government investigations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure physical storage of paper records
• Regular backup and disaster recovery procedures

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Customer records: 7 years after last transaction (tax and legal requirements)
• Marketing communications: Until you withdraw consent
• Website analytics: 26 months from collection
• Service records: Duration of vehicle ownership plus 2 years
• Financial records: 7 years (legal requirement)

9. Your Rights Under GDPR

As a data subject, you have the following rights:

To exercise these rights, please contact us at privacy@cerozavt.top or +31 309 512 620. We will respond within 30 days of your request.

10. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

11. International Data Transfers

We primarily process your data within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

12. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

14. Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, please contact us first at privacy@cerozavt.top. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

15. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: